We will take every precaution to ensure your package arrives
safely.
Mahogany and More is committed to
providing a practical, timely shipping solution for our customers. Our experience and size
allow us to offer shipping solutions for large furniture items
which you will not find elsewhere. Mahogany and More has developed an entire packing
and shipping division for the sole purpose of delivering the goods without
delay, unharmed, to your doorstep. Several typed of delivery solutions are available:
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Quoted delivery charges -
Mahogany and More provides a firm price quote for a low budget shipping solution on
every item detail page. The quoted delivery service will place your
furniture on a commercial carrier and is for a curbside delivery only. We
have found this type of delivery to be the most practical, with
delivery times averaging 2 to 3 weeks and delivery charges averaging 50 to 75%
below the cost of furniture moving companies (full service). This is not
a red carpet service and does not include inside deliveries, set-ups or
unpacking.
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Full-Service delivery solutions -
If you require a full service delivery, Mahogany and More will assist you in finding a suitable shipping company. However, these companies are completely independent and Mahogany and More has no ability to control the timing of the delivery, the quality of the service provided or the price. We provide a list of companies who have a reputation for good service based on our own customers’ past experiences. Once you have contracted with one of these third party delivery companies, all arrangements will be made between you and that company. Mahogany and More will not have the ability to monitor your delivery or influence the date of delivery.
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N E W Professional Moving Services -
The White Glove Service is a new delivery option offered by Mahogany and More, recommended for large furniture purchases and is a great deal for Office Set deliveries. The service provides two professional movers for 4 hours. Mahogany and More will coordinate the movers to arrive at the same time as your delivery. All you need to do is call us once the delivery point is scheduled with the delivery company and we'll take over from there. Unpacking, inside delivery and set-up and removal of packing materials will be arranged for your convenience. The fee starts at $259 and may increase due to the remoteness of your location or the difficulties of the inside move.
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Local Pick-Up -
You are welcome to pick up your furniture directly from the warehouse and save the cost of shipping. Our professional packers will assist you in loading your vehicle.
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Multiple Item Discounts -
When purchasing more than one item to be delivered at the same time, Mahogany and More will charge the shipping of the largest piece at full price, but discount the shipping of each additional piece by 25%.
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Expedited Deliveries -
Mahogany and More offers an “expedited” service for curbside deliveries only. Expedited delivery will ensure that your package arrives with 7-10 days. The cost of this service is $75.
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Over time, we have discovered the safest methods for packing large furniture items to ensure that your piece will survive anything except the most blatant abuse. We will use oversized pallets and metal strapping to prevent individuals from attempting to lift your package without the proper machinery. We will provide the maximum amount of cushion and padding and we will disassemble the most fragile parts whenever possible.
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We start by taping all glass to prevent rattling damage. |
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Next, we wrap your entire piece in two inches of strong industrial bubble wrap, (three inches for items with glass)
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Third, we add a one inch layer of poly styrene foam around the entire piece.
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The item is then shrink wrapped to tighten down the package and ensure no moving parts.
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Next, a heavy duty, double-walled sheet of corrugated cardboard is used to create the outer box. |
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Finally, metal strapping is used to secure the package onto an oversized wooden pallet, which prevents " manhandling" and casual bumping by forklifts. |
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| Who Will Deliver Your Package? |
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Over time we have been able to eliminate many of the sub par delivery companies from our service. Only carriers with long term track records of both timely completion of deliveries and exceptional customer service remain in our system.
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Large packages are shipped with LTL carriers |
Smaller packages with ground service
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Once your package has left the warehouse and is on board a truck, we will email
you within 24 hours, provide you with tracking numbers, 800 numbers, web site and other important information. The email will give you an estimate of the arrival date. Do not wait long after the expected arrival time to call us if your package has not yet been received. Your email will have a picture attached to the file witch will show your exactly how the package appeared as it left our facility. If for any reason, the package does not look the same when it arrives, (ie..not on pallet; big whole in box), you should inspect the furniture before signing the truck companies bill of lading.
Sample Email
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"By signing the line above, you agree
that the items have been received in good
condition"
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If the delivery company has been negligent,
it will be difficult to hold them responsible once you have signed this
line.
should all of our precautions
prove not enough to protect your package, we offer optional shipping
insurance for a sleep easy transaction, knowing that you will be covered
regardless of what catastrophe may come across your package.
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